Terms of Service

These terms are between you and Ramya Shripathi, trading as Orastra ("we", "us"), and govern your use of Orastra. By creating an account or using the service you accept them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

If you do not agree, do not use the service.

Orastra provides AI employees that answer your customers across chat, your website, phone, SMS, WhatsApp and email; that draw on a knowledge base you supply; and that can take actions you authorise, such as booking appointments, sending email, creating tasks and escalating to a human.

We provide the service on a subscription basis. We may improve, change or discontinue features. If we discontinue something you materially rely on, we will give you reasonable notice.

We do not guarantee uninterrupted availability. The service depends on third parties — model providers, telephony carriers, and the tools you connect — and their outages will affect it.

You must provide accurate registration information and keep it current. You are responsible for everything that happens under your account, and for keeping your credentials secure. Tell us promptly if you suspect unauthorised access.

You must be at least 18 and legally able to enter a contract. The service is for business use.

Subscriptions are billed in advance on the plan you select. Plan prices and included allowances are shown on our pricing page and may change with at least 30 days' notice, taking effect at your next renewal.

Conversations beyond your plan's included allowance are billed as overage at $8 per additional 100 conversations. A partial block is charged as a full block. Your current usage is always visible in your dashboard, so overage is never a surprise you could not have seen coming.

Certain capabilities are included only from specific plans upward. Where your plan does not include a capability, it will not function, and this is enforced by the service rather than only indicated in the interface.

Fees are exclusive of taxes unless stated otherwise. Payments are non-refundable except where required by law or expressly stated. You may cancel at any time, effective at the end of your current billing period; we do not pro-rate partial periods.

If a payment fails we may suspend the service after notifying you and allowing a reasonable period to fix it.

You keep all rights to the content you put into the service — your knowledge base, business details, files and conversations. You grant us only the licence needed to operate the service for you: to store, process, transmit and display that content, including sending relevant parts to our AI model provider to generate replies.

This is the important part. When your AI employee talks to your customers, it processes THEIR personal data. As between you and us, you are the data controller for that information and we are your processor, acting on your instructions. That means:

• You are responsible for having a lawful basis to collect and process your customers' data, and for telling them you use an AI assistant where the law requires it.
• You are responsible for the accuracy and legality of what you put in your knowledge base.
• You must not upload data you are not permitted to share with a processor.
• You must honour your customers' data-protection rights; we will help you do so.

Our processing commitments — security, sub-processors, deletion and international transfers — are set out in our Privacy Policy, which forms part of these terms.

You must not use the service to:

• Break the law, or help anyone else do so.
• Send unsolicited bulk messages, or make calls or send texts that breach telemarketing, anti-spam or do-not-call rules. Telephony and messaging carry their own regulations, and complying with them for your traffic is your responsibility.
• Impersonate a person or organisation, or misrepresent an AI as a human where disclosure is legally required.
• Deceive, defraud, or harm your customers.
• Upload malware, attempt to breach our security, probe our systems without written permission, or circumvent rate limits, plan entitlements or usage allowances.
• Reverse engineer the service, resell it, or use it to build a competing product.
• Process data about children under 16, or special-category data, without your own lawful basis and appropriate safeguards.

We may suspend or terminate accounts that breach this section. Where the breach is causing active harm we may act immediately; otherwise we will give you notice and a chance to fix it.

Your AI employee is powered by a large language model. Language models can produce output that is wrong, incomplete, or confidently mistaken. We have designed the service to reduce that — it answers from your knowledge base, tells you when it does not know, escalates to a person, and lets you require approval before it takes an action — but we cannot and do not warrant that every output is accurate.

You are responsible for what your AI employee says and does on your behalf, exactly as you would be for an employee. We strongly recommend you review its knowledge base, configure approval requirements for consequential actions, and monitor its conversations, particularly in the first weeks.

Do not use the service as a sole source for medical, legal, financial or safety-critical advice.

The service connects to tools you choose — Google, Slack, Twilio, Meta, your CRM, your helpdesk, and others. Your use of those tools is governed by their own terms, and we are not responsible for them. If a provider changes or withdraws its API, the corresponding capability may stop working.

You are responsible for having the rights and permissions to connect the accounts you connect.

The service, its software, design and documentation are owned by Ramya Shripathi, trading as Orastra and protected by intellectual property law. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription — nothing more.

If you send us feedback or suggestions, we may use them without obligation to you.

Except as expressly stated, the service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is so, the exclusions above apply only to the extent permitted, and nothing here limits rights you have as a consumer that cannot be waived.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if advised such damages were possible.

Our total aggregate liability arising out of or relating to these terms is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

You will indemnify us against third-party claims arising from your content, your use of the service in breach of these terms, your breach of law, or your failure to meet your own data-protection obligations to your customers. We will tell you promptly of any such claim and let you control the defence, and we will not settle without your consent where a settlement would impose obligations on you.

You may cancel at any time from your dashboard or by contacting us. We may terminate or suspend your account for material breach of these terms, non-payment after notice, or where required by law.

On termination your right to use the service stops. You may export your data before your account closes, and we will retain it for 30 days afterwards so that an accidental cancellation is recoverable. After that it is deleted or irreversibly anonymised, except records we must keep.

Sections that by their nature should survive termination — fees owed, intellectual property, disclaimers, liability, indemnity and governing law — do.

We may update these terms. For material changes we will give at least 30 days' notice by email or in the app. Continuing to use the service after the change takes effect means you accept the updated terms; if you do not, you may cancel before then.

These terms are governed by the laws of Karnataka, India, without regard to conflict-of-laws rules. The courts of Karnataka, India have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

Before starting formal proceedings, please contact us — nearly everything is faster to resolve by email.

These terms, together with the Privacy Policy, are the entire agreement between us and supersede prior discussions. If a provision is held unenforceable, the rest stays in force. Our not enforcing a right is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor in a merger or acquisition.

Questions about these terms: hello@orastra.tech