Refund Policy

If Orastra is not working for you, tell us within 30 days of your first payment and we will refund that month in full. No forms, no retention call — email hello@orastra.tech and say so.

Beyond that window, subscriptions are billed monthly in advance and are refundable in the situations set out below. You can cancel at any time, and you keep the service until the end of the period you have already paid for.

Your first month is covered by a full money-back guarantee. If, within 30 days of your first payment, Orastra is not saving your team meaningful time, we will either help you tune it or refund that payment in full — your choice, and we do not require you to try the tuning first.

The guarantee applies once per customer and covers the first billing period only. It is not affected by how much you used the product in that period: an AI employee that answered a thousand messages badly is exactly the case this exists for.

You can cancel from the billing page in your dashboard at any time. Cancellation takes effect at the END of the period you have already paid for — we do not cut off service the moment you click, because you have paid for that time and it is yours.

That also means a cancellation partway through a month is not automatically refunded for the unused days. If you cancelled because something was broken, say so and we will look at it under the section below rather than pointing at this paragraph.

When a subscription actually lapses, any phone number we bought on your behalf is released back to the carrier. That is not reversible — the same number usually cannot be bought back — so port it away first if you intend to keep it.

Upgrades take effect immediately, and you are charged only the prorated difference for the remainder of the current period — never a second full subscription.

Downgrades take effect immediately as well, and the difference is credited against your next invoice rather than refunded to your card. If you would rather have the money back than the credit, ask us.

We will refund a payment, in whole or in part, in any of these situations:

• You were charged after cancelling, or charged twice for the same period.
• A fault on our side made the product substantially unusable for a meaningful part of the billing period — an outage, a failure to deliver messages, or an integration we broke.
• You were charged on a plan you did not choose, or at a price we did not advertise to you.
• The law where you live gives you a refund right that this policy does not already meet. Nothing here is intended to reduce your statutory rights.

We will generally NOT refund for a period you used normally and simply decided not to continue, or for usage charges that were correctly incurred (see below). That is what cancelling ahead of the next renewal is for.

Plans include a set number of conversations each month. Going over is billed as $8 per additional 100 conversations, and a partial block counts as a full block — one conversation past your allowance costs a whole 100-conversation block.

Overage is visible in your usage meter as it accrues, before it reaches an invoice, precisely so it is never a surprise. Correctly-metered usage is not refundable, but if you believe the meter is wrong, tell us and we will check the underlying records with you.

Email hello@orastra.tech from the address on your account. Tell us which payment and, if it is not a guarantee claim, roughly what went wrong — we are not asking you to justify yourself, it just helps us fix the cause.

We aim to respond within two business days and to approve or explain within five. Approved refunds are issued to the original payment method; how quickly they appear is up to your bank, and typically takes 5–10 business days after we send them.

Payments for Orastra are processed by Paddle.com Market Ltd, which acts as the merchant of record. Your card statement will show Paddle rather than Orastra, and Paddle issues the invoice and handles the tax.

That means a refund is executed by Paddle on our instruction. You can raise a request with either of us — hello@orastra.tech or Paddle's own buyer support — and it reaches the same place.

If you think a charge is wrong, please email us first. A chargeback takes weeks, freezes the disputed amount at the card network, and usually results in the account being suspended while it runs — whereas we can normally just refund you the same day.

We have never refused a legitimate refund request, and we would rather resolve it directly than have a bank decide it for both of us.

Ramya Shripathi, trading as Orastra

Shriram Spandhana, Off Wind Tunnel Road, Challaghatta, Bengaluru, Karnataka 560037, India

Email: hello@orastra.tech